Terms of Service
Last Updated: August 11, 2026
Welcome to ColourMe.
These Terms of Service (“Terms”) apply to your use of colourme.club, your
purchases from ColourMe, your customer account, and your use of ColourMe’s
general website features.
By using our website or placing an order, you agree to these Terms.
Additional terms may apply to specific ColourMe activities, including
Quests, Quest submissions, the Colour Collection, promotions, contests, or
other experiences. If specific terms conflict with these Terms, the more
specific terms will apply to that activity.
1. Orders
All orders are subject to acceptance and availability.
Once an order has been placed, changes or cancellations cannot be
guaranteed.
If you need to request a change or cancellation, please contact us as
soon as possible. We may be able to accommodate your request if your order has
not yet entered production or been fulfilled, but changes and cancellations are
not guaranteed.
ColourMe may refuse or cancel an order where there is an inventory issue,
incorrect pricing, inaccurate product information, a website or system error,
suspected fraud, misuse of our services, or another reasonable operational
issue.
If ColourMe cancels an order after payment has been processed, the amount
paid for the cancelled order will be refunded.
2. Made-to-Order Products
ColourMe products are made to order based on the options you select when
placing your order.
Because your piece is produced specifically for your order, customized
products are final sale and are not eligible for return, exchange, or refund
except where:
- The product is defective
- ColourMe made an error with your
order - A remedy is otherwise required by
applicable law
That said, we genuinely want you to love what you ordered.
If something feels off or you are genuinely unhappy with your piece,
contact us and we will see what we can do. Solutions are handled case by case
and may include a replacement, exchange, store credit, refund, or another
option at ColourMe’s discretion.
3. Production Times
Because ColourMe products are made to order, please allow approximately 3–7
business days for production before shipping.
Production times are estimates only and may vary during busy periods,
product launches, holidays, high order volumes, or other circumstances.
4. Colours and Product Appearance
We make every effort to display products and colours as accurately as
possible.
However, colours may appear differently depending on your screen, device
settings, brightness, lighting, photography, and other factors.
We cannot guarantee that a colour displayed on your device will exactly
match the physical product.
Product images may include styled photography, samples, mockups, or
edited images intended to represent the product as accurately as possible.
The final product may vary slightly in colour, scale, placement, texture,
or overall appearance.
5. Individual Production Variations
Each ColourMe piece is made individually.
Slight variations in print placement, alignment, texture, colour, or
finish may occur as part of the production process.
Minor variations of this nature are not considered product defects.
6. Sizing
Customers are responsible for selecting the correct size before placing
an order.
Please review any available sizing information carefully before
purchasing.
Sizing may vary slightly between garment styles, manufacturers, or
production runs.
Any size charts or measurements provided are intended as a guide and may
not reflect the exact measurements of every individual garment.
Because ColourMe products are made to order, ordering the wrong size does
not automatically qualify an item for a return, exchange, or refund.
7. Damaged, Defective, or Incorrect
Orders
If your order arrives damaged, defective, or incorrect, please contact
ColourMe within 14 days of delivery.
We may ask you to provide photographs and a description of the issue so
that we can review the situation.
If we determine that there is an issue with your order, we will work to
make it right.
Depending on the circumstances, this may include:
- A replacement
- A refund
- Store credit
- Another reasonable solution
You will not be required to return the item unless ColourMe specifically
requests it.
If a return is required because of an error on our part, ColourMe will
provide or reimburse reasonable return shipping costs as approved by us.
8. Care Instructions
Customers are responsible for following the care instructions provided
with their ColourMe products.
ColourMe is not responsible for damage, fading, peeling, shrinking,
warping, or other issues caused by improper washing, drying, ironing,
bleaching, or care that does not follow the recommended instructions.
Normal wear and tear over time, including gradual fading, stretching, or
changes resulting from regular use and washing, is not considered a product
defect.
9. Allergies and Sensitivities
ColourMe is not responsible for individual allergic reactions, skin
sensitivities, or other personal reactions to fabrics, dyes, prints, or
materials, except where liability cannot legally be excluded.
Customers with known sensitivities should review available product
information before use.
10. Shipping
ColourMe currently ships within Canada.
Additional shipping destinations may be added in the future.
Estimated delivery dates are provided as a guide only and are not
guaranteed.
Once an order has shipped, delivery may be affected by carrier delays,
weather, high-volume periods, transportation issues, or other circumstances
outside ColourMe’s control.
11. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping
address at checkout.
If an order is returned, delayed, lost, or misdelivered because an
incorrect or incomplete address was provided, the customer may be responsible
for any additional shipping costs required to resend the order.
Please contact us as soon as possible if you notice an error in your
shipping information.
12. Missing Packages
If tracking information shows that your order was delivered but you
cannot locate it, please contact us.
We may ask you to check with household members, neighbours, the delivery
carrier, or the delivery location.
Replacements, refunds, credits, or other solutions for packages marked as
delivered are handled on a case-by-case basis and are not guaranteed.
13. Product Availability
Product availability is not guaranteed.
Products, sizes, colours, colour combinations, designs, customization
options, and other product features may sell out, be changed, be discontinued,
or become unavailable at any time without notice.
Limited-edition, seasonal, or drop-specific products may not be restocked
once they sell out.
ColourMe does not guarantee that a product, size, colour, design, or
customization option will return once unavailable.
14. Pricing and Website Information
We do our best to keep product descriptions, pricing, availability,
images, and other website information accurate and up to date.
However, errors or omissions may occasionally occur.
ColourMe may correct errors, update information, or change product
details, pricing, availability, customization options, or other website
information at any time without prior notice.
If an order is placed using incorrect pricing, inaccurate product
information, unavailable inventory, or another website or system error,
ColourMe may cancel the order.
If payment has already been processed, a refund will be issued for the
cancelled order.
15. ColourMe Club
Your first ColourMe order is your way into the Club.
The ColourMe Club is not a paid subscription or formal membership
program.
Completing and submitting proof of a Quest may unlock perks, surprises,
discounts, early access, or other benefits offered by ColourMe from time to
time.
Quest perks, rewards, discounts, surprises, and other benefits may
change, be replaced, paused, or discontinued at any time.
Availability may vary, and specific perks are not guaranteed.
Additional Quest-specific rules are set out separately in ColourMe’s
Quest Participation and Submission Terms.
16. Quest Redemption
Each Quest may only be completed and redeemed once per customer.
Additional Quests may be received through future ColourMe purchases and
may be completed separately.
Quest perks are selected by ColourMe and may vary between customers,
Quests, orders, or time periods.
Completing a Quest does not guarantee any particular reward, discount,
product, or benefit.
ColourMe may reject or refuse a Quest submission if the proof is:
- Unclear
- Incomplete
- Duplicated
- Inappropriate
- Fraudulent
- Previously redeemed
- Or does not reasonably
demonstrate that the Quest was completed
More detailed requirements relating to Quest submissions, safety,
participation, and proof are set out separately.
17. Misuse of ColourMe Services
ColourMe may refuse service, reject submissions, restrict access to
Quest-related perks, cancel or refuse orders, or decline future service where a
customer:
- Engages in fraud
- Abuses or harasses others
- Repeatedly misuses the website
- Attempts to manipulate ColourMe
programs or perks - Violates these Terms
- Uses ColourMe services in a
harmful, unlawful, abusive, or inappropriate way
Customers may not attempt to interfere with the website, gain
unauthorized access to accounts or systems, submit false information, or
otherwise misuse ColourMe’s website or services.
18. Customer Accounts
If you create a ColourMe account, you are responsible for:
- Keeping your login information
secure - Maintaining accurate account
information - Taking reasonable steps to
protect your account
Please contact us if you believe your account has been accessed or used
without authorization.
19. Communications
By placing an order, creating an account, or submitting information to
ColourMe, you agree that we may contact you electronically regarding:
- Your order
- Your account
- Customer service requests
- Quest submissions
- Other service-related matters
Marketing communications are handled separately and are only sent where
permitted by law and based on your communication preferences.
20. Intellectual Property
All ColourMe branding, logos, designs, graphics, photographs, website
content, Quest cards, written materials, and other original brand elements are
owned by or licensed to ColourMe.
They may not be copied, reproduced, modified, distributed, sold, or used
for commercial purposes without our prior permission.
21. Resale
ColourMe products are intended for personal use.
Products may not be purchased for unauthorized commercial resale,
redistribution, or bulk resale without ColourMe’s prior written permission.
ColourMe may cancel or refuse orders that we reasonably believe are being
placed for unauthorized resale.
This does not prevent an individual customer from casually reselling a
personally owned or used ColourMe item.
22. Promotions, Discounts, and
Contests
Discounts, giveaways, contests, limited drops, and other promotions may
be subject to additional:
- Terms
- Eligibility requirements
- Quantities
- Expiry dates
- Restrictions
Promotions may be changed, extended, suspended, or ended where permitted
by law.
Where a specific promotion, contest, Quest, or other ColourMe activity
has separate terms, those terms will apply to that activity.
23. Age
If you are under the age of majority where you live, you should use
ColourMe’s website and make purchases only with the permission of a parent or
legal guardian.
Additional age or consent requirements may apply to Quest submissions,
photographs, Colour Collection submissions, or other activities involving
submitted content.
24. Third-Party Services
ColourMe may use or link to third-party services, including:
- Payment processors
- Shipping carriers
- Shopify
- Website apps
- External websites
- Other service providers
These services operate independently from ColourMe and may have their own
terms, conditions, and privacy practices.
To the extent permitted by law, ColourMe is not responsible for the
content, availability, actions, policies, or services of third parties.
25. Website Availability
ColourMe may update, modify, suspend, or temporarily make parts of the
website unavailable for maintenance, improvements, technical issues, or other
operational reasons.
To the extent permitted by law, ColourMe is not responsible for temporary
website interruptions or downtime.
26. Limitation of Liability
To the extent permitted by law, ColourMe is not responsible for indirect,
incidental, special, or consequential losses arising from the use of our
website, products, services, Club features, or other ColourMe experiences.
Nothing in these Terms limits rights, remedies, or liabilities that
cannot legally be excluded or limited under applicable law.
Quest participation and Quest-related risks are governed by separate
Quest Participation and Safety Terms.
27. Refusal of Service
ColourMe may refuse or cancel orders, restrict access to certain
features, decline future service, or reject submissions where a customer
repeatedly violates these Terms, engages in fraud or abuse, harasses others, or
otherwise misuses ColourMe’s website, products, services, Club features, or
programs.
28. Changes to These Terms
ColourMe may update these Terms from time to time to reflect changes to
our:
- Business
- Products
- Services
- Website
- Programs
- Legal requirements
The updated version will be posted on our website with a revised “Last
Updated” date.
29. Governing Law
These Terms are governed by the laws of the Province of Ontario and the
applicable laws of Canada.
Any disputes relating to these Terms or your use of ColourMe will be
handled in the courts of Ontario unless applicable law requires otherwise.
30. Severability
If any provision of these Terms is found to be invalid, illegal, or
unenforceable, the remaining provisions will continue in full force and effect.
31. No Waiver
If ColourMe does not enforce a provision of these Terms in one instance,
that does not mean we waive our right to enforce it in the future.
32. Entire Agreement
These Terms, together with any policies or additional terms referenced on
our website, form the agreement between you and ColourMe regarding your use of
the website and purchases from us.
33. Headings
Section headings are included for convenience only and do not affect the
interpretation of these Terms.
34. Contact
If you have questions about these Terms or an order, please contact:
ColourMe
Website: colourme.club
Email: info@colourme.club